Last updated: October 5, 2026
This Privacy Policy explains how Salutive, operated by Philicom LLC, collects, uses, shares, and protects personal information when you visit our website, make a purchase, contact us, or otherwise use our services.
By using our website, you acknowledge the practices described in this Privacy Policy.
1. Personal Information We Collect
Depending on how you use our website, we may collect the following types of information:
Contact information, such as your name, email address, phone number, billing address, and shipping address.
Order information, including products purchased, order value, shipping information, returns, refunds, and customer service history.
Account information, if you create an account with us.
Payment-related information necessary to process your transaction. Full payment card numbers are processed by our payment providers and are not stored directly by us.
Device and technical information, such as your IP address, browser type, device type, operating system, and information about how you interact with our website.
Marketing and communication information, including your preferences and your interactions with emails or other communications where applicable.
Customer service information that you voluntarily provide when contacting us.
2. How We Collect Personal Information
We may collect personal information:
- Directly from you when you place an order, create an account, complete a form, contact customer service, or otherwise provide information.
- Automatically when you browse or interact with our website through cookies and similar technologies.
- From service providers that help us process payments, operate our store, deliver orders, prevent fraud, provide analytics, or support other business functions.
3. How We Use Personal Information
We may use personal information to:
- Process and fulfill orders.
- Process payments.
- Provide shipping and tracking information.
- Handle returns, refunds, and customer service requests.
- Communicate with you regarding your purchases or account.
- Operate and improve our website.
- Maintain website security and prevent fraud.
- Keep appropriate business and transaction records.
- Comply with legal and regulatory requirements.
- Send marketing communications where permitted and where you have provided any consent required by law.
- Understand how customers use our website and services.
4. How We Share Personal Information
We may share personal information with service providers when necessary to operate our business.
These may include:
- Shopify, which provides our ecommerce platform.
- Payment processors.
- Shipping and fulfillment providers.
- Delivery carriers.
- Customer service providers.
- Website hosting and technology providers.
- Analytics providers.
- Fraud prevention and security providers.
- Professional advisers such as accountants, legal advisers, or auditors where necessary.
We may also disclose personal information where required by law, legal process, court order, government request, or where reasonably necessary to protect our rights, customers, business, or others.
We may disclose information as part of a merger, acquisition, financing, restructuring, sale of assets, or similar business transaction.
5. Shopify
Our store is hosted using Shopify.
Shopify may process personal information on our behalf and may also process certain information in accordance with its own privacy practices.
Information submitted through our online store may therefore be processed through Shopify's systems in order to provide ecommerce, checkout, security, payment, and related functionality.
6. Payments
Payments are processed by third-party payment providers.
We do not directly store your complete credit or debit card number.
Payment providers may collect and process information needed to authorize and complete your transaction according to their own privacy policies and security requirements.
7. Cookies and Similar Technologies
Our website may use cookies and similar technologies to operate correctly, remember preferences, improve performance, understand website activity, maintain security, and support functionality provided by Shopify and other service providers.
Some cookies are necessary for the website to function.
Other cookies may be used for analytics, personalization, or marketing depending on the services enabled on the website and your applicable privacy choices.
You can usually control cookies through your browser settings. Disabling certain cookies may affect how parts of the website function.
8. Marketing Communications
Where permitted by law, we may send promotional emails or other marketing communications.
You may unsubscribe from promotional emails by using the unsubscribe option included in the communication.
Even if you unsubscribe from marketing communications, we may still send transactional or service-related communications regarding orders, refunds, account activity, or customer service requests.
9. Data Retention
We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including fulfilling orders, maintaining business and transaction records, resolving disputes, preventing fraud, and meeting legal, tax, accounting, and regulatory obligations.
Retention periods may vary depending on the type of information and the reason it was collected.
10. Security
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information.
Our checkout is hosted by Shopify and uses security measures such as encrypted connections.
However, no internet transmission or storage system can be guaranteed to be completely secure.
11. Your Privacy Rights
Depending on where you live and the laws that apply to you, you may have rights regarding your personal information.
These rights may include the ability to:
- Request access to personal information we hold about you.
- Request correction of inaccurate personal information.
- Request deletion of certain personal information.
- Request information about how your personal information is used or disclosed.
- Withdraw consent where processing is based on consent.
- Opt out of certain marketing communications.
- Exercise other privacy rights available under applicable law.
Some rights may be subject to legal exceptions.
To submit a privacy request, contact us at support@salutive.com.
We may need to verify your identity before completing certain requests.
12. Sale or Sharing of Personal Information
We do not sell personal information for money.
Certain privacy laws may define terms such as “sale,” “sharing,” or “targeted advertising” more broadly.
If our use of advertising, analytics, cookies, or similar technologies is considered a sale or sharing of personal information under an applicable law, eligible users may have the right to opt out as required by that law.
13. Children’s Privacy
Our website is intended for general audiences and is not directed specifically to children.
We do not knowingly collect personal information from children in violation of applicable law.
If you believe a child has provided personal information to us improperly, please contact us at support@salutive.com so we can review the matter.
14. Third-Party Websites
Our website may contain links to websites or services operated by third parties.
We are not responsible for the privacy practices, security, or content of third-party websites.
We recommend reviewing their privacy policies before providing personal information.
15. International Processing
Some of our service providers may process or store information in locations outside the state or country where you live.
Where required, personal information will be handled according to applicable privacy and data-protection requirements.
16. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, services, or legal requirements.
The updated version will be posted on this page with a revised “Last updated” date.
17. Contact Us
If you have questions about this Privacy Policy, wish to exercise a privacy right, or have concerns about how your personal information is handled, please contact us using the information below.
Contact Information
Store name: Salutive
Company name: Philicom LLC
Company address: 30 North Gould Street, STE 5643, Sheridan, WY 82801, United States
EIN: 32-0850292
Email: support@salutive.com
Phone: +1 (307) 316-8265
Customer service hours: phone Monday to Friday, 9:00 AM – 5:00 PM Eastern Time (ET); email 7 days a week
We aim to respond to all emails within 24 hours, 7 days a week.